Some folks may know that Yahoo somehow managed to lose the personal information of millions of customers. So, acting on the prompt to protect
myself I changed my password and implemented a two-step verification
process for accessing my email whereby Yahoo sends a code to my phone.
This strategy works beautifully with WordPress but it’s an incompetent
nightmare with Yahoo.
The code arrives and I use it but it’s unrecognized during authentication.
Three codes, three tries and now I’m locked out of my email.
Naturally I looked for a support solution but like Facebook and other large
social media companies there are no people available to intervene in the
madness caused by faulty software.
One would think that companies that make as much money as Yahoo and Facebook would pay a team of support people to help people with a
glitch like this– but no, that might eat into precious profits and give the
customer a sense of respect.
So if you’ve sent me an email to which I have not replied this is why: I’m locked out of my account for 12 hours with no recourse.
I apologize and will respond as soon as I can access my account…
And If that fails I’ll open a new email account with another company.